Student Support
24/7 Intelligent Assistance for Every Customer.
Integrate effortlessly with your existing customer tech stack.
Our voice platform blends advanced speech technologies, natural synthesis, and both retrieval and generative AI to deliver powerful voice-first experiences across every channel.
We’ll ensure that you focus on the opportunities
Voice assistants driven by customers manage 50% of needs at scale—authenticating calls, completing transactions, answering queries, booking reservations, routing calls, and more.
Student Support (IT & Non-IT) - Features
- 24/7/365 Always On, Always Available Live Support
- Readily Available, Highly Trained Staff to Meet Institutional Needs
- Single Point of Contact for Every Student/staff Question
- Personalized AI-powered Student Self-Service
- Integrates with Existing Campus Technologies
- Multi-channel Support – Website, Messaging, Phone, & More!
- Lower Service Delivery Costs
Student Support (IT & Non-IT) – Advantages
- Advisors are Always Available to Help Your Students
- Increased Student Satisfaction Rates
- Fast & Accurate Answers
- Free Up Your Staff to Focus on High-Value Student Engagement
- Students Always Know Where to Go for Help – 24/7
- Students Can Quickly Get the Answers They Need Using AI
- Data from Your Campus Ecosystem Is All on One Screen
- Students Can Choose Their Preferred Mode of Support
- Reduces Costs and Increases Service Availability for Faculty, Staff,
and Students - Your Data Is Always Safe and Secure
- Average Speed of Answer (ASA) <60 seconds
- First Call Resolution (FCR) >80%
- Customer Satisfaction (CSAT) >80%
- After-Hours Support – when your offices are closed, experts are
standing by 24/7 Always Available, Always on Support - Domestic and/or Global Support Teams to meet your needs and
budget - Human and AI-powered Solutions working together to futureproof
your helpdesk services
